By purchasing hosting from Springwave Studios LLC, you (“Client”) are engaging Springwave Studios LLC (“Service Provider”) to provide managed website hosting on our professional, renewable-energy–matched cloud infrastructure.
This agreement outlines the scope of services, responsibilities, and terms that govern this hosting relationship.
Springwave Studios LLC will provide managed hosting for one website, which includes:
Hosting on secure, high-performance cloud infrastructure powered by 100% renewable energy.
99.9% uptime guarantee, excluding scheduled maintenance.
SSL certificate (free and automatically renewed).
Dynamic caching and server-level optimization.
Nightly automated backups, retained for up to 30 days.
On-demand backup and restore tools (managed by Springwave).
Staging environment for development or updates.
24/7 server monitoring and uptime tracking.
All hosting services are managed solely by Springwave Studios. Clients do not receive direct access to the server dashboard or hosting control panel.
The following optional add-ons may be requested at any time:
Security Scans
Daily malware scans, vulnerability patching, and brute-force protection.
$120/year
CDN Upgrade
Premium global Content Delivery Network integration.
$180/year
Springwave Studios LLC provides support for hosting-related issues only, including site downtime, performance problems, or SSL configuration errors.
For active hosting clients, our response time for non-urgent issues is within 48 hours and resolution target is within 5 business days.
For urgent issues (site down, critical functionality down due to server problems), please contact us directly at dev@springwavestudios.com and you will receive priority response.
Support does not include website design, content edits, new feature development, or plugin troubleshooting beyond hosting configuration. Those services are available separately through Springwave’s retainer plans.
The Client agrees to:
Provide accurate and timely information, credentials, or access when requested.
Maintain backups of any external assets not stored on the hosted site.
Use the hosted website in compliance with all applicable laws, including copyright and privacy regulations.
Refrain from uploading or transmitting malicious or prohibited content.
Springwave Studios reserves the right to suspend or terminate hosting for violations of these terms or for any activity that endangers server security or performance.
Hosting Fee: $360 per year or $35 monthly.
Billing: Managed through Springwave’s billing system, auto-renewing unless canceled.
Non-Refundable: All payments are final; no prorated or partial refunds.
Late Fees: 5% of the overdue balance applied after 7 days.
Suspension: Hosting may be suspended after 14 days of non-payment. Reinstatement after suspension will incur a surcharge of $50.
Collection: Client agrees to reimburse all legal or collection costs if enforcement is required.
Either party may cancel hosting with 30 days’ written notice.
No refunds will be issued for canceled services or unused time.
If the Client requests a site migration or domain transfer away from Springwave’s hosting environment, such work will be billed at Springwave’s current hourly rate (2-hour minimum).
Upon cancellation, all outstanding invoices must be paid in full before transfer or release of files.
Springwave Studios will assist in transferring the website and/or domain once the account balance is settled.
Springwave Studios maintains nightly backups for 30 days.
Backups are intended for disaster recovery and internal use.
The Client is responsible for maintaining any long-term archives or off-server backups if desired.
Springwave Studios follows industry-standard security practices but cannot guarantee immunity from all attacks, outages, or data loss.
Springwave Studios LLC agrees to maintain strict confidentiality regarding any proprietary or sensitive information disclosed by the Client during the course of this agreement. This obligation continues after termination.
Springwave Studios LLC’s total liability under this agreement shall not exceed the total amount paid by the Client for hosting services within the twelve months preceding any claim.
The Client agrees to indemnify and hold harmless Springwave Studios LLC from any third-party claims, losses, or damages arising out of misuse of the hosted services, copyright violations, or unlawful activity on the hosted site.
The Service Provider is not responsible for downtime or loss caused by third-party plugins, unsupported themes, or external integrations.
Neither party will be held liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, network outages, or governmental restrictions.
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of Los Angeles County, California.
This document represents the complete understanding between the Client and Springwave Studios LLC regarding website hosting services. It supersedes all prior discussions or agreements, whether written or oral.
